FAQ
Payments, delivery, personalisation and returns — everything you need to know before ordering.
How do I pay with M-Pesa?
Choose M-Pesa at checkout. Your order page shows the M-Pesa number, the exact amount and the reference, each with a copy button. Pay on your phone (*150# or the M-Pesa app) and upload the proof — a screenshot of the confirmation message — on that same page within 1 hour.
Can I pay by bank transfer?
Yes. Choose Bank transfer at checkout. The account details appear on your order page and in the confirmation e-mail. Use the order number as the reference and upload the proof of payment on your order page within 1 hour.
How does delivery work?
Once we confirm the payment, we arrange the day, time and type of delivery with you: in Maputo City and Maputo Province, or collection from the shop. For other provinces we send your order by Portador Diário courier.
Can I personalise a piece?
Many pieces can be personalised — colours, names, gift kits. Message us on WhatsApp before you order and we will confirm what is possible and how long it takes.
How long does it take?
Ready-made items are usually prepared within a few working days after payment confirmation. Handmade and personalised pieces take longer; we always confirm the timing with you before you pay.
Do I need to create an account?
No. You can order without an account — we only ask for your name, phone number and e-mail. We arrange the delivery address with you afterwards.
What if the size is not right?
Talk to us within 7 days of receiving your order. Unused items in their original condition can be exchanged; personalised items cannot, unless they arrive damaged. See our returns policy.
How do I get the free Pregnancy Checklist?
Download it from the Pregnancy Checklist page. It is free and you do not need to place an order.
Didn’t find your answer?
Message us — we are happy to help.