Returns & exchanges

Last updated: October 2026

We want you to love your purchase. If something is not right, talk to us — we will sort it out together.

Exchanges

• You can ask for an exchange within 7 days of receiving your order, on WhatsApp or by e-mail.
• Items must be unused, clean and in their original condition and packaging.
• Shipping costs for exchanges are agreed with you case by case.

Non-exchangeable items

• Personalised or made-to-order pieces (for example with a name or chosen colours), unless they arrive faulty;
• Digital products that have been downloaded;
• Opened hygiene and personal-care items.

Faulty or wrong items

If you receive a faulty item or something different from what you ordered, let us know within 7 days of delivery with a photo. We will replace it or refund you, as you prefer, at no cost to you.

Refunds

Where applicable, refunds are made through the original payment method (M-Pesa or bank transfer) within 7 working days of receiving and checking the item.

Contact

WhatsApp +258 85 555 5504 · info@arcoiriseborboletas.shop